I have not yet begun to fight...
Oct. 16th, 2001 08:39 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
twicketfaceDear Mr. Murton,
Thank you for taking the time to contact the Best Buy corporate headquarters regarding the replacement of your scanners. Please allow me to respond accordingly.
Please allow me to begin by apologizing on behalf of Best Buy for any frustration or inconvenience you may have experienced as a result of your concerns. Best Buy strives to supply the best quality merchandise available. I understand your frustration with these items requiring replacement so soon after their purchase. However, through the Product Replacement Plan (PRP) that was purchased for your scanner, a replacement voucher is issued for the cost of the product if the product is defective. When a voucher is used to purchase a replacement product, any refund given for the replacement product must be in voucher form. Since this is the case, we will be unable to accommodate your request for a credit card refund.
In closing, I would like to offer an apology on behalf of Best Buy for any inconvenience or frustration you have experienced as a result of your concern. Hopefully, this issue will not change your opinion of Best Buy as a whole. We certainly do appreciate your past patronage and hope that we will be able to serve you better in the future.
Sincerely,
Karin Stevens
Consumer Relations
Thank you for taking the time to contact the Best Buy corporate headquarters regarding the replacement of your scanners. Please allow me to respond accordingly.
Please allow me to begin by apologizing on behalf of Best Buy for any frustration or inconvenience you may have experienced as a result of your concerns. Best Buy strives to supply the best quality merchandise available. I understand your frustration with these items requiring replacement so soon after their purchase. However, through the Product Replacement Plan (PRP) that was purchased for your scanner, a replacement voucher is issued for the cost of the product if the product is defective. When a voucher is used to purchase a replacement product, any refund given for the replacement product must be in voucher form. Since this is the case, we will be unable to accommodate your request for a credit card refund.
In closing, I would like to offer an apology on behalf of Best Buy for any inconvenience or frustration you have experienced as a result of your concern. Hopefully, this issue will not change your opinion of Best Buy as a whole. We certainly do appreciate your past patronage and hope that we will be able to serve you better in the future.
Sincerely,
Karin Stevens
Consumer Relations
