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Dear Mr. Murton,

Thank you for taking the time to contact the Best Buy corporate headquarters regarding the replacement of your scanners. Please allow me to respond accordingly.

Please allow me to begin by apologizing on behalf of Best Buy for any frustration or inconvenience you may have experienced as a result of your concerns. Best Buy strives to supply the best quality merchandise available. I understand your frustration with these items requiring replacement so soon after their purchase. However, through the Product Replacement Plan (PRP) that was purchased for your scanner, a replacement voucher is issued for the cost of the product if the product is defective. When a voucher is used to purchase a replacement product, any refund given for the replacement product must be in voucher form. Since this is the case, we will be unable to accommodate your request for a credit card refund.

In closing, I would like to offer an apology on behalf of Best Buy for any inconvenience or frustration you have experienced as a result of your concern. Hopefully, this issue will not change your opinion of Best Buy as a whole. We certainly do appreciate your past patronage and hope that we will be able to serve you better in the future.


Karin Stevens
Consumer Relations
twicketface: (Default)
I know that most people don’t, but I think it stems from my love of food and the fact that I like to cook/make things. I wish that I had the skills to make more complicated dishes, but Marie and I enjoy the simpler side dishes as our main course. Works for me.

[ profile] jonnyv hooked me up with another CD full of MP3s for me to rock out to. Last time he gave me a CD of music it had over 100 songs on it, so I’m sure he did the same again. Quality, that kid. Between those and the Bill Hicks discs that Tim gave me, I’ll have plenty to listen to for a long time.

No word from Best Buy as of yet, I’m just waiting to hear what they have to say in response to my letter.

My fantasy team is 2-2 since Peyton Manning has turned into a less-then ‘stellar’ QB as of late and my 2nd best receiver is Bill Schroeder. Eek is right. I’ve got great RBs, but I need a better WR. I’ve proposed a trade with another team, we’ll see what happens.

It would be really great if someone came in and organized our filing cabinet for me. Any volunteers? Didn’t think so.

I get to watch the Jaguars dismantle the Bills on Thursday night ESPN, consider me tickled pink, whatever that means.

This is for Noah: You a winner, ha ha ha. You a winner, ha ha ha.
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Well, yesterday was a pretty frustrating day in terms of customer satisfaction. Marie and I spent the afternoon doing some shopping. First stop was Best Buy to return broken scanner #3. I was told that since I bought the scanner with a store credit (the voucher they mailed me since it was covered under the extended warranty I had to buy), I could only get store credit back. So I took the gift card and just finished composing a letter to their corporate “Consumer Relations” department. I simply want my money back and am more than willing to send in the gift card in exchange for a check. If I don’t get what I want, further steps will have to be taken. I’m more than willing to devote my energy to harassing Best Buy if they don’t cooperate, but I don’t think it will come to that.

After that, we hit up the mall for some shopping (I got new socks and undershirts, Marie got a pair of jeans and a sweater). It was pretty much all I could bear to be in the mall for that long, I just have no tolerance for these shrines of consumerism. And there we were, being a part of it, just as guilty as everyone else. Yuck.

We then stopped by the movie theater to get gift certificates for my parents. Then we headed to a florist shop to get some flowers for my parents, given all they’ve been through the last few weeks. Finally, we hit Cy’s Bistro, which has the best Thai food I’ve ever had. Also, I tried tofu for the first time. It was kinda weird, spongy and chewy, but I felt better about my food choices, so that was good. I got the Thai with basil (veggies and rice with a great sauce) and Marie got the Vegatable Pud Thai, which was also quite good and tasted a little peanutty. Yum! We also got a gift certificate for dinner for my parents there, so they can enjoy dinner and a movie for their upcoming birthdays.

We stopped by my parent’s house to give them the flowers and also chat for a bit. Made plans to watch the Packer game over there on Sunday and probably help my dad get some lumber beforehand. He has a workshop in the basement and loves to build stuff. I feel quite manly when I go to Menards with him.

Anyway, when we got back to Oshkosh I found out Justin and Carrie B. called. I got in touch with Carrie B. and we chatted for a while, she filled me in on her crazy adventures. That girl is more fun than Daytona. I also made some progress in Fallout, which is pretty cool. I just keep basically killing everyone and it seems to be the right thing to do in the game. Well, not everyone, but most everyone.

Today I get to go out to eat with my department since it’s our Payroll Administrator’s birthday today. The coolest things about EAA is that when it’s your birthday, you have to bring treats for your fellow employee. One of our recently retired employees, formerly in our accounting department, makes these kick ass sheet cakes (homemade) in lots of different flavors (Ho Ho Cake is my favorite). Anyway, people can request that she make the cakes for birthday treats. Between October 1st and October 6th, 10 EAA employees have birthdays. I’ve been on such a sugar rush this week it’s not even funny. Frosting coursing through my vains, the whole nine yards.

Random thoughts of the day:
I’m wearing my favorite boxers today. They are a soft flannel and make me feel stylish.

I’m listening to Cake right now. I think I need to get their CDs, because I always get “Short Skirt, Long Jacket” in my head. Good tunes. Oh yeah, and that Bill Hicks CD is called Relentless, not Restless. Stupid me, man, fucking stupid me.

I enjoy shaking other people’s hands. I think that’s one of our best social norms, it just feels comfortable.

Carmex tastes like shit, but it works pretty well. Only the first part of October, and I’ve already got chapped lips.

I’ve almost got a new rave for my website. It’s been ridiculously long since I’ve updated it. I had a dream last night that James told me he really liked that I helped him out with the interview I laid out for him. I also had a dream the Detroit Lions beat me as the Seahawks. When you dream about Madden 2001, you’ve been playing too much.
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I had a truly great weekend and I think it helped me break out of the funk that I was in. Hopefully, I’ll stay smiling for a while.

Friday night Marie and I had to go out to eat. We’ve been going out to eat a lot lately (well, a lot for us anyway, usually only once a week) but there are so many good places to go and eat. We went to Field’s, a sit down place that serves breakfast all the time, which is Marie’s favorite meal to go out for. I ordered chicken fingers with fries and honey mustard and was in taste bud heaven. In retrospect, I ate a lot of meat this weekend, but it tasted pretty good. Not an excuse, but considering how little meat I eat, I think it just seemed like a lot in comparison. Anyway, Marie got pancakes and hash browns, which were also very good.

After that, we had to hit up the grocery store and got some good chow. I got this 5-pound bag of baby carrots (which I eat everyday for lunch) for a really good deal, so I felt like a good consumer. We also decided to stop by the video store on the way home to get some movies. I had heard great things about “Three Kings” from Michael Moore and it appealed to me anyway, so we got that and also “The Bare Wench Project”, you know, because it looked pretty funny.

We got home and popped in “The Bare Wench Project” and I found out that bad porno makes me sick to my stomach. Basically, it was four women with gross implants and no acting ability flaunting their naked breasts in the woods in search of the “Bare Wench”. Eh, live and learn, right?

Saturday we did some shopping at Target and I got a new toothbrush and aftershave lotion, among some other items. We returned home for some lunch and then watched Three Kings. Wow, what an amazing movie. The movie is set during the Gulf War and about some soldiers who set out to steal from Sadaam once the war is over. A very, very good movie and surprisingly non-pro US for a war movie. Well worth checking out if you haven’t seen it already.

After that, I played some more Fallout (and killed all of the Raiders, I’m not sure if in the grand scheme of things that was the right thing to do, but I’ve selective about how I save my games, so I should be ok if it turns out to go against me) and tried to set-up the third scanner I bought from Best Buy in the last 3 months.

Suffice it to say without going into a lot of detail:

Fuck Best Buy

Fuck Best Buy

Fuck Best Buy

Fuck Best Buy

Fuck Best Buy

I’ll be returning the non-functioning scanner for a full cash refund and uphold my vow to never shop there again. In review: Fuck Best Buy.

We headed over to the guy’s place around 5:00 for dinner. It was Brian’s birthday on Friday and we were having a big get together and all making supper together. The guest list included myself and Marie, Terry and Danielle, Eric and Lori, Brian and Steve. We had a noodle casserole with cheese and beef and sauce, grilled BBQ chicken, cream cheese bars, salad and carrot cake. Oh, and brownies. In retrospect, we ate a lot of sweets, but it was all so good.

Danielle and Steve talked a lot about their teaching experiences (Danielle teaches in Two Rivers and Steve student-taught for a while in Stevens Point) and how tragic our school system is. They are both really great people and teachers I wish I had when I was younger, so it makes me feel good that there are caring and highly qualified teachers out there to partially nullify the ones that are simply there to pass students on to the next grade.

After dinner we went for a really long walk around campus and by the river. It was such a beautiful night and perfect for conversation. We got back and watched the season premiere for Saturday Night Live with icky Reese Witherspoon. It was pretty funny and I’m so glad to see Jimmy and Tina still doing the news. We went home around 11 or so.

Sunday I tried to get the scanner working again but to no avail, so I uninstalled all the software and threw in the towel. Spent the rest of the morning watching the pre game shows for the NFL and watched the first half of the Packer game and how terrible they looked. At halftime, we hopped in the car and drove to Fond du Lac to watch the second half with my aunt and uncle (Gail and Gary) and their three daughters (Katie, Sara and Jenny). We listened to about half of the 3rd quarter in the car and of course, then they started kicking ass. We almost didn’t want to get out of the car for fear of them doing poorly again, but we bit our lips and went inside all the same.

It was so great to see Gail and Gary and the girls and next to my parents, they are the people I want to emulate most when I become a parent. Marie and I just have a strong connection with them and we feel really close to them as well. We watched the 2nd half of the game, took their HUGE Bermise (I’m not sure if that’s the right kind) dog for a walk and had a great supper of cheese potatoes, veggies and dip and roast beef and cheese sandwiches. Warm apple pie for dinner, my stomach has never been in this much heaven. Honestly, it was the best apple pie I’d ever had. Simply perfect. We left around 7 or so to head back to Oshkosh.

When we got home, I called the guys and headed over to play weeks 11 and 12 for the Seahawks. I barely won both games and have to face Brian next week. Both of our first head-to-head games and since he is undefeated, I’m a little worried. We are 1-1 against each other since we started playing Madden, he beat me once in regular season and I beat him once in the Superbowl. A good match up and I’m anxious for it too.

More stuff later, I’d best get to work.


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